Cookie Policy
Effective date: October 13, 2026
Who we are
This Cookie Policy is issued by OpenMedical s. r. o., Identification No. 19422784, with its registered office at Prosecká 876/89, Prosek, 190 00 Prague 9, Czech Republic, entered in the Commercial Register administered by the Municipal Court in Prague, Section C, File 386014, operating under the OpenMedical brand at openmedical.cz (hereinafter "OpenMedical", "we", or "us").
For questions about cookies or any other personal data matter, please contact us at privacy@openmedical.cz. Full contact details are available in our Privacy Policy.
What are cookies?
This Cookie Policy explains what cookies are and how we use them on openmedical.cz, the types of cookies we use, what information they collect, how that information is used, and how you can manage your cookie settings.
Cookies are small text files that store small pieces of information. They are placed on your device when you load a website in your browser. Cookies help websites function properly, improve security, provide a better user experience, and help us understand how our website performs so we can analyse what works and where we need to improve.
In this policy, the term "cookies" also covers similar technologies such as local storage, pixels, and tags, where these are used for the same purposes.
How we use cookies
Like most online services, our website uses both first-party and third-party cookies for several purposes.
First-party cookies are set by openmedical.cz and are mostly necessary for the website to function correctly. They do not collect personally identifiable information for marketing purposes.
Third-party cookies are set by services we integrate into our website. They are mainly used to help us understand how our website performs, how you interact with it, to keep our services secure, and to improve your overall experience. We do not use advertising cookies.
Legal basis
We use cookies on the following legal bases:
- We place strictly necessary cookies without your consent because they are required to provide the service you have explicitly requested, namely the display and secure functioning of the website, including the contact form. This category is exempt from the consent requirement under Section 89(3) of Act No. 127/2005 Coll., on Electronic Communications.
- Analytical cookies are placed only with your prior consent, given through our cookie banner, in line with Section 89 of Act No. 127/2005 Coll., on Electronic Communications, and Article 6(1)(a) GDPR. We manage Google tags through Google Tag Manager. Google Analytics 4 runs only with analytics consent. We do not use Google Ads or any other advertising cookies. We also pass your choice to Google through Google consent mode, so Google tags neither store nor read cookies without the relevant consent.
- Analytics cookies are the only optional category. You can grant or refuse consent to them, and you can change your choice at any time (see "Managing your cookie settings" below). Refusing optional cookies will not prevent you from using the website.
Types of cookies we use
This registry covers the cookies currently declared for the public website. Optional integrations remain inactive until you grant consent for the relevant category. You can change your choices at any time using the "Cookie settings" button.
Required
Necessary cookies
The website cannot run safely without them, so they cannot be switched off. They protect the website and the contact form from abuse and remember your cookie choice.
| Cookie | Provider | Duration | Status | Purpose |
|---|---|---|---|---|
om_website | OpenMedical | Until the browser is closed | Required | Set only on the page with the contact form. Protects the form from being submitted from another website (CSRF protection). |
om_cookie_consent | OpenMedical | 12 months | Required | Stores your choice in the cookie bar: which categories you allowed and when. A copy is also kept in your browser storage (local storage). After 12 months we ask you again. |
__cf_bm | Cloudflare | 30 minutes | Required | Set by Cloudflare when it checks whether a visitor is a person or an automated program (bot). It holds the encrypted result of that check and protects the website and the contact form from abuse. |
Cloudflare Turnstile | Cloudflare | While the page is open | Required | Checks on the contact form page that the form is sent by a person, not a bot. To do so, it reads technical properties of your browser and passes them to Cloudflare. |
om-theme-mode | OpenMedical | Until cleared in your browser | Required | Saved in your browser storage (local storage) only if you choose the light or dark look of the website yourself. Remembers that choice. |
Optional
Analytical Cookies
They show us how the website is used and catch technical errors, so we can improve it.
| Cookie | Provider | Duration | Status | Purpose |
|---|---|---|---|---|
Google Tag Manager | No cookie by itself | Optional | Google Tag Manager is the consent-gated tag-management mechanism used to load Google Analytics 4 and other GTM-managed tags only after analytics consent is granted. | |
_ga | Up to 24 months | Optional | Used by GTM-managed Google Analytics 4 to distinguish visitors and measure aggregate website usage after analytics consent is granted. | |
_ga_* | Up to 24 months | Optional | Used by GTM-managed Google Analytics 4 to persist session and interaction state for a specific analytics property after analytics consent is granted. | |
_gid | 24 hours | Optional | Short-lived user identifier that a GTM-managed GA4 configuration may set when analytics consent is granted; in modern GA4 it is transitional but still appears in some configurations. | |
Sentry | Functional Software, Inc. (Sentry) | No cookie | Optional | Once you allow analytics, it catches technical errors on the website so we can fix them. It keeps only the number of reports sent in session storage. Reports are stored in the EU (Germany). |
Transfers of cookie data outside the EEA
For visitors from the EEA, Google Analytics 4 is provided by Google Ireland Limited (Ireland). The data may also be processed by Google LLC in the United States. This transfer relies on the European Commission’s adequacy decision for the EU-US Data Privacy Framework, under which Google LLC is certified. If that decision ceased to apply, Standard Contractual Clauses approved by the European Commission would be used.
Reports of technical errors are stored by the Sentry service of Functional Software, Inc. (USA) in the EU (Germany). Where the company accesses them from the United States, it does so under the EU-US Data Privacy Framework and Standard Contractual Clauses.
We pass data to Google and to Sentry only with your analytics consent.
Regardless of consent, every visit to the website passes through the network of Cloudflare, Inc. (USA), which delivers and protects the website. In doing so, Cloudflare processes your IP address and technical request data, sets the __cf_bm cookie, and runs the Turnstile check on the contact form page. Transfers to the United States rely on the EU-US Data Privacy Framework and Standard Contractual Clauses.
Transfers related to email correspondence and other non-cookie processing are described in our Privacy Policy.
Managing your cookie settings
You can change or withdraw your consent at any time:
- Through our cookie banner. Use the "Cookie settings" link available in the footer of openmedical.cz to reopen the consent panel and change your preferences.
- Through your browser. Most browsers allow you to view, manage, and delete cookies, and to block cookies from specific or all websites. Browser-level controls also allow you to clear cookies that have already been stored. Instructions are available in your browser’s help section (Chrome, Safari, Firefox, Edge, and others).
- Through opt-out tools offered by some third-party providers (for example analytics services).
Please note that blocking necessary cookies may affect the functionality of the website.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. When you withdraw consent, the page reloads so that tools already running stop, and we delete the Google Analytics cookies our website stored. From then on, the website does not access them. Cookies that third parties stored on their own domains can be deleted in your browser settings.
Health data and cookies
OpenMedical is a paid membership and care-navigation service, not a healthcare provider. The pages you view alone could suggest a health concern. That is why we send neither analytics tools nor browser error reports the address or title of pages about individual specialties, clinics, or blog articles, only the fact that you visited, for example, a specialty page. Nor do we send them the specialty chosen in the contact form, your name, e-mail, phone number, or message. Health information you share with us by phone, by e-mail, or in the contact form is processed outside cookies and is governed by our Privacy Policy, not by this Cookie Policy.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, in technology, or in legal requirements. The "Effective date" below indicates when this policy was last updated. Material changes will be communicated through our website.
Contact
If you have any questions about our use of cookies, please contact:
- By e-mail at: privacy@openmedical.cz
- Postal: OpenMedical s. r. o., Prosecká 876/89, Prosek, 190 00 Prague 9, Czech Republic
You also have the right to lodge a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Praha 7, www.uoou.cz.
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